The health and safety of our customers and employees is our top priority.
We request that you do not enter our storage facility if you or someone in your residence is exhibiting signs of any illness.
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As a result of local and state declarations in response to COVID-19, Decatur Self Storage has implemented the following policies:
Our rental office is closed to the public during this time period. Employees will be on duty during business hours and are available to help you through our drive up window... however, they are not allowed to unlock the office door for your safety and theirs.
All storage units are accessible during our normal gate access hours, 6:00AM to 10:00PM. This may change as the situation evolves.
We are open for UHaul rentals and returns. They will be handled at the front window or the drive trhu window. Purchase of boxes and moving supplies can also be handled at the window.
We will wipe down the entrance and exit keypads daily with disinfectants as long as we're able to obtain a supply. Please follow CDC guideline when on the property, including washing your hands as soon as possible after touching common surfaces, don't touch your face and maintain your distance from others. Please DO NOT use our keypads if you or someone in your household is exhibiting signs of illness.
We strongly encourage our customers to utilize our online account service to make rental payments. You can complete much of your account management without visiting our facility, creating a safer environment for you and our employees:
Payments can be made by:
Online at our website:
Telephone by calling 940-627-6434
In person by check or money order by using our drive through window, or payment slot after hours.
We will continue to monitor the information from our public health officials and follow their guidelines and recommendations with updates to our business practices posted here.
Thank you for your business and your understanding during this time.